Service Level Agreements

Introduction

PAC OFFERS QUALITY & PARTNERSHIP

By working in partnership with Post-Adoption Centre (PAC), your authority or agency is able to offer choice, independence and quality support services to people affected by adoption.  

PAC’s services are cost-effective and user-focused.  Service Level Agreements are tailored to offer individual packages of independent adoption support services which meet the needs of children, families, birth relatives and adopted adults as well as professionals.

PAC’s highly experienced and qualified staff provide expertise in all aspects of adoption support through its core services:

Advice Line and Adult Counselling  PAC runs a daily telephone advice line and offers face-to-face counselling at its premises in Kentish Town and at outreach surgeries in 14 local authorities across London and the South East.  Local authority professionals can contact a PAC worker for consultation on pre- or post-adoption issues.

Child & Family Therapeutic Service  A multi-racial team offers parent consultations, family work, comprehensive assessments and intensive therapeutic family work focused on addressing the impact of loss, grief, trauma and attachment difficulties.

The service also offers assessment and mediation of complex contact arrangements, including network meetings with professionals, preparation of reports, contact agreements and contact review.  We will also work with your team in making best placement decisions for black and minority ethnic children.

Professional Training & Participant Workshops and Groups  PAC offers a comprehensive range of modestly priced courses, seminars, workshops, groups and conferences for professionals and service users.  Bespoke training can be offered within local authority areas for both service users and local authority teams.

QUALIFICATION  AND  SPECIALISM

Qualified Staff  All PAC’s professional staff are qualified social workers and/or counsellors, psychotherapists or psychologists with experience in adoption.  The therapists and social workers are registered with relevant professional bodies and trained in a wide range of specialities, enabling them to provide a service tailored to your authority’s needs.

Supporting Black and Minority Ethnic and Multi-Racial Families  PAC’s multi-racial staff offers an ethnically sensitive service to children and families from black and minority ethnic backgrounds and to families with transracially adopted children.

DELIVERY OF SERVICE

Service Level Agreements (Level One, Two or Three) between PAC and local authorities make a range of services available to individuals and families living in their areas.  PAC’s services can be easily accessed in the first instance via its daily telephone advice line.  PAC accepts self-referrals as well as referrals from professionals.  Services may also be offered to adoptive families for up to three years after the making of an adoption order where the placing authority has a Service Level Agreement with PAC.  Services are also available for spot purchase and bespoke service packages tailored to local authorities’ needs can be arranged.

MONITORING & EVALUATION

PAC maintains detailed records of the services it provides, which are monitored to assess their quality and benefits.  Statistics are gathered and collated on its database for evaluation and reports to local authorities and other stakeholders, as appropriate. 

• Service Level 1
• Service Level 2
• Service Level 3
• Additional Services for Subscribing Local Authorities
• Additional Services for Non-Subscribing Local Authorities
• Additional Services for Individuals
• List of PAC Subscribing Local Authorities

For further information please contact us.